Question 1

Do you offer same-day delivery?

Accepted Answer

Yes! Orders placed before 3:00 PM can be delivered the same day within our delivery zone. Same-day delivery is subject to availability and may incur additional fees.

Question 2

What areas do you deliver to?

Accepted Answer

We deliver throughout Washington DC and surrounding areas. For deliveries outside our standard zone or for special events, please contact us directly to discuss arrangements.

Question 3

How are flowers packaged for delivery?

Accepted Answer

Each arrangement is carefully packaged in our signature presentation with protective wrapping and a water source to ensure freshness. Delicate arrangements receive white-glove treatment with hand delivery.

Question 4

Can I schedule a delivery for a specific time?

Accepted Answer

We offer delivery time windows rather than exact times to ensure the freshest arrangements. You can choose from morning (9AM-12PM), afternoon (12PM-3PM), or evening (3PM-6PM) slots.

Question 5

How long will my flowers last?

Accepted Answer

With proper care, our bouquets typically last 7-14 days. Orchid arrangements can last 2-3 months. Each delivery includes detailed care instructions to maximize bloom life.

Question 6

Are your flowers locally sourced?

Accepted Answer

We source from the finest growers worldwide, combining premium local blooms with exclusive imported varieties to ensure the highest quality and most unique selections for our clients.

Question 7

Can I customize an arrangement?

Accepted Answer

Absolutely! We specialize in custom arrangements. Contact our design team to discuss your vision, preferred colors, flowers, and occasion. Custom orders require 48 hours notice for standard sizes.

Question 8

What if I have allergies?

Accepted Answer

Please inform us of any allergies when ordering. We can create beautiful arrangements without strongly scented flowers or specific varieties that may trigger sensitivities.

Question 9

How far in advance should I book for a wedding?

Accepted Answer

We recommend booking 6-12 months in advance for weddings, especially for peak season (May-October). This ensures availability and adequate time for consultations and planning.

Question 10

Do you offer wedding consultations?

Accepted Answer

Yes! We provide complimentary initial consultations where we discuss your vision, venue, color palette, and budget. Follow-up design consultations can be scheduled as needed.

Question 11

What wedding services do you provide?

Accepted Answer

We offer complete wedding floristry including bridal bouquets, bridesmaid bouquets, boutonnieres, ceremony arrangements, reception centerpieces, installations, and venue styling.

Question 12

Can you work with my venue and wedding planner?

Accepted Answer

Absolutely! We regularly collaborate with venues, wedding planners, and other vendors to ensure seamless coordination and execution of your floral vision.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and digital payment methods. For corporate accounts and large events, we can arrange invoicing with approved credit.

Question 14

What is your cancellation policy?

Accepted Answer

Standard orders can be cancelled up to 24 hours before delivery for a full refund. Custom and event orders require 72 hours notice. Wedding cancellations follow the terms in your contract.

Question 15

Do you offer a satisfaction guarantee?

Accepted Answer

Yes! If you're not completely satisfied with your arrangement, please contact us within 24 hours of delivery. We'll work to make it right with a replacement or refund.

Question 16

Can I return or exchange flowers?

Accepted Answer

Due to the perishable nature of flowers, we cannot accept returns. However, if there's an issue with your order, please contact us immediately and we'll resolve it promptly.

Question 17

How do I care for my bouquet?

Accepted Answer

Trim stems at an angle, change water every 2 days, keep away from direct sunlight and heat, remove wilted blooms, and use the flower food provided. Detailed care instructions come with every order.

Question 18

Why are my flowers wilting?

Accepted Answer

Common causes include insufficient water, bacteria in the vase, heat exposure, or natural aging. Ensure fresh water, clean vase, proper trimming, and cool environment. Contact us if issues persist.

Question 19

Can I preserve my wedding bouquet?

Accepted Answer

Yes! We partner with professional flower preservation specialists who can press, dry, or resin-preserve your bouquet. Ask about preservation services when placing your wedding order.

Question 20

What should I do if flowers arrive damaged?

Accepted Answer

Please take photos and contact us immediately. We stand behind our quality and will send a replacement or provide a full refund for any flowers damaged during delivery.

Frequently Asked Questions

Ordering & Delivery

Products & Quality

Wedding & Events

Payment & Policies

Care & Maintenance

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